Training is a hugely important part of any business whatever the industry, but this is especially true of the Gaming sector. Staff handle personal details of all customers, including payment methods, and any small mistake by them could lead to a large loss for the company or unhappy customers.
Instead of doing training courses in dour offices where it is hard enough to motivate staff at the best of times, why not do it at the Grabbit Gaming Head Quarters in the Costa del Sol?
Courses we can run include, but are not limited to:
Induction Training – an introduction to the gaming industry including Sports betting, Poker, Casino and Bingo
Product Specific Training – a more in depth look at one of the specific products mentioned above, including most popular customer queries, examples of online sites and the different types of software available
Software Training – courses on how to use specific software including Casper (Microgaming back office), Ongame, NetEnt, Finsoft back offices and more. We can also tailor make courses to your own internal systems
Fraud Training – from a Poker and Bingo perspective, what to look out for, collusion, chip dumping, software available, credit card fraud and more
Microsoft Courses – including Word, Excel, Powerpoint etc
We can also design courses to your own specific needs – contact us with details and we will create a course specific to your requirements for up to 10 people at a time.